This policy describes rules and conditions between a customer and Company SEG-Invest d.o.o. (hereinafter as “We”, with regards to refunds of the payments).
The Refund policy should be read carefully before making any order as it measures customer`s rights regarding the provided services, including primary exclusions and restrictions.
We guarantee the possibility of returning the money to each client if the quality of the services provided is not satisfactory.
We provide formal assurance to resolve all disputes, complaints, and appeals with rational diligence and care if certain conditions are fulfilled by the client.
The user may request a refund within 14 days from the date of purchase.
All requests for the refund should be provided to us by email email@example.com or by phone number. Refund requests which are sent by email should be with 'Refund Request' in the subject line.
Refunds are made only with respect to the payment instrument from which the payment was made initially.
The amount of the refund can be maximum the same as the amount of transaction, not more.
The second payment is refundable because the first payment the client makes consciously and independently after reading and understanding the rules, conditions, policies indicated on this website. The client confirms the rules by placing a tick in the checkboxes before making the first payment.
We reserve the right to make a decision for a partial refund and determine the size of the partial refund individually in each case.
To carry out a refund, information on the client's verification or other necessary information may be requested. It should be done within 5 days from the date of the refund request. And the user should give this information as soon as reasonably practicable but no later than 14 days after.
The information that can be needed to process a refund request:
- phone number;
- the first and last name;
- the reason for the request;
- any other proof the disputed payment was made.
It takes time to make a final decision concerning the refund, which may depend on various reasons. In any case, we notify the client about the outcome of the request according to the timescales set out in this policy:
- within 5 days after receiving the last requested additional information
- within 5 days after receiving a refund request if no further information is requested.
Sometimes, in specific cases, we do not wait for the customer's approval and make a refund, both for the full and for the partial amounts without customer`s notification.
We process a refund without undue delay within 5-10 business days starting from the day when we decided that the user is entitled to a refund.
The company reserves the right to refuse to return. List of the conditions that represent the situations when we can refuse:
- the user does not pass the verification;
- the user does not provide us with the requested information;
- we cannot find a transaction with the provided information from the client.
We do not provide cash refunds; our authorized billing agent refunds your requested transaction back to you.
A request for a refund does not mean that a refund will be satisfied and made.
We expect the user to contact us at first in case of occurrence of any problems connected to the services we provide before making any chargeback request. Because we are here to help you.
If the client submits a chargeback on the transaction for which the refund is requested, he cannot count on the refund.
We investigate any chargeback request made by each user:
- we reserve the right to use the services of third companies to process received chargebacks;
- we reserve the right to request and use additional information from the issuing bank in case of receiving a chargeback.
If for some reasons the client cannot accept this policy, in whole or in separate points, the client is recommended to refuse in using the goods and/or services of the company and he should leave this website.
This policy is presented as it is. We reserve the right to make edits and changes to this policy from time to time. By accepting this policy, the client pledges himself to check and monitor its changes on this page.
We are not liable for damages and losses of any kind, that may include (without limitation) lost profits or revenues related to the services of the SEG-Invest d.o.o., amount or the refund processing time.
Last Update: 20.10.2018